Shipping policy

Shipping Policy
Last updated: January 4, 2026

Thank you for shopping at www.mantrasom.com.

All products are made to order. This means each item is produced specifically for you once an order is placed and fulfilled by our production partners.

Processing Time

Orders are typically processed within 2–5 business days before shipping. Processing times may vary during peak periods or due to production capacity.

Shipping Time Estimates

Shipping times vary depending on destination and the shipping method selected at checkout.

Estimated delivery times (after processing):

• United States: 3–7 business days

• International: 7–21 business days

Please note that these are estimates and not guaranteed delivery dates.

Shipping Delays

We are not responsible for delays caused by carriers, customs clearance, weather conditions, or other factors beyond our control. Once an order has been handed over to the shipping carrier, delivery timing is the responsibility of the carrier.

Shipping & Customs

In rare cases, international shipments may be subject to customs fees or import taxes determined by local authorities or carriers. These charges, if applicable, are the responsibility of the customer and are not refundable.

Incorrect Address

Please ensure that your shipping address is accurate and complete. We are not responsible for orders lost, returned, or delayed due to incorrect or incomplete addresses provided by the customer.

Tracking Information

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Questions

If you have any questions regarding shipping, please contact us at:

Email: support@mantrasom.com