Privacy policy

Privacy Policy
Last updated: January 4, 2026

www.mantrasom.com operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), in order to provide you with a curated shopping experience. Our store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read and understood how we collect, use, and disclose your personal information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that has been anonymized or de-identified so that it cannot reasonably identify you.

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

  • Contact details such as your name, billing address, shipping address, phone number, and email address

  • Financial information such as payment method details and transaction information (note: payment details are processed securely by our payment providers and are not stored by us)

  • Account information such as login credentials, preferences, and settings

  • Transaction information including items viewed, added to cart, purchased, returned, or exchanged

  • Communications including information you provide when contacting customer support

  • Device information such as IP address, browser type, and network information

  • Usage information regarding how you interact with the Services

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you when you create an account, place an order, or contact us

  • Automatically through your use of the Services, including cookies and similar technologies

  • From service providers that help us operate our business

  • From third-party partners where permitted by law

How We Use Your Personal Information

We may use personal information for the following purposes:

  • To provide and operate the Services, including processing orders, payments, shipping, returns, and customer support

  • To personalize and improve the Services, including remembering preferences and recommending products

  • For marketing and advertising, including promotional communications and interest-based advertising

  • For security and fraud prevention, including protecting accounts and transactions

  • To communicate with you, including responding to inquiries and providing order updates

  • To comply with legal obligations and enforce our policies

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

  • With Shopify, payment processors, fulfillment partners, and other service providers that help operate the Services

  • With marketing and advertising partners, subject to applicable law and your choices

  • When you direct or consent to the disclosure

  • In connection with a business transaction or to comply with legal obligations

  • To protect the rights, safety, and property of our business and users

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information to provide and improve the Services. Information submitted through our store may be transferred to and processed in countries other than where you reside. Shopify may process personal information in accordance with its own privacy policies. For more information, please refer to the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to third-party websites. We are not responsible for the privacy or security practices of those third-party sites.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

Security and Retention

We implement reasonable security measures to protect your personal information, but no system is completely secure. We retain personal information only as long as necessary to provide the Services, comply with legal obligations, and enforce our policies.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, or opt out of certain uses of your data. These rights may be subject to limitations under applicable law.

Managing Communications

You may opt out of promotional emails at any time by using the unsubscribe link in our emails. Transactional or service-related communications may still be sent.

International Transfers

Your personal information may be transferred to, stored, and processed in countries outside your country of residence.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: support@mantrasom.com
Business Location: Taiwan